Spacebar Limited is seeking a dependable and customer-focused Part-Time Technical Support Representative (TSR) to provide day-to-day onsite IT assistance at a client location.

This junior technical support position focuses on assisting users and resolving basic computer issues. It also handles routine IT checks and ensures that technical problems are properly documented and escalated. This role supports customers as a Technical support Representative in a structured, formal setting.

The TSR will not be responsible for the administration of critical servers, networks or other major IT infrastructure. Advanced technical matters will be handled by Spacebar Limited’s senior technical team.

Key Responsibilities

The TSR’s day-to-day duties will include:

• Provide basic technical assistance to staff experiencing computer or IT-related problems.
• Troubleshoot common Windows, Microsoft Office, email and application issues.
• Assist with basic printer, keyboard, mouse, monitor and peripheral problems.
• Assist users with basic connectivity and Wi-Fi issues.
• Set up and connect approved computers and peripherals.
• Perform basic checks on computers and IT equipment.
• Assist with routine software installation and updates when instructed by Spacebar.
• Check that designated systems and equipment are operational and report abnormalities.
• Ensure IT equipment and the IT/server area remain organized.
• Maintain basic IT equipment and inventory records.
• Log support requests and work performed in the designated ticketing system.
• Follow up with users regarding outstanding support requests.
• Provide basic guidance to users on approved IT procedures.
• Immediately report server, network, security or other significant technical issues to Spacebar Limited.
• Assist Spacebar’s technical team with onsite activities when required.
• Carry out other reasonable day-to-day IT support duties as assigned.

Matters to Be Escalated to Spacebar

The TSR is not expected to independently perform major technical or infrastructure work.

Spacebar Limited will be handled by the company’s senior technical personnel. The team will manage the case.

• Server administration, repair and configuration.
• Active Directory and domain administration.
• Major network configuration or troubleshooting.
• Router, firewall and managed switch configuration.
• Backup configuration, restoration and disaster recovery.
• Cybersecurity incidents and security configuration.
• Major software or operating system deployments.
• Infrastructure upgrades and migrations.
• Changes to critical systems or company-wide applications.
• Advanced troubleshooting requiring administrative or specialist intervention.

The TSR’s responsibility in these situations is to identify the issue, document it, and promptly escalate it.

Minimum Requirements

Applicants should have:

• Basic knowledge of computer hardware and software.
• Familiarity with Microsoft Windows and Microsoft Office.
• Basic understanding of computer networking and Internet connectivity.
• Ability to troubleshoot common computer and peripheral problems.
• Good communication and customer service skills.
• Ability to follow instructions and established technical procedures.
• Good attendance, punctuality and reliability.
• Willingness to learn and develop technical skills.

A certificate, diploma, associate degree or current studies in Information Technology, Computer Science or a related field would be an asset.

Previous IT support experience is desirable but not mandatory for candidates who can demonstrate good technical aptitude and a willingness to learn.

Ideal Candidate

This opportunity would be suitable for:

• A junior IT technician seeking practical experience.
• An IT student or recent graduate.
• Someone with basic technical support experience looking for part-time employment.
• A technically inclined individual who is comfortable assisting users and troubleshooting everyday computer problems.

The ideal candidate should understand when an issue can be resolved at the user-support level and, importantly, when it should be escalated rather than attempting unauthorized changes.

Working Arrangement

This is a part-time position providing scheduled onsite technical support at a Spacebar Limited client location.

The TSR will work under the direction of Spacebar Limited and will have access to senior technical personnel for escalation of issues outside the scope of routine support.

Specific working days and hours will be communicated to shortlisted candidates.

How to Apply

Interested applicants should submit their CV and any relevant IT certifications.

Please use the subject:

Application – Part-Time Technical Support Representative

Only shortlisted applicants will be contacted.